Product information is offered in good faith, but should only be regarded as a guide.
Gibson & Goold and Scottish Stoves, their associates and employees cannot accept any liability for errors or omissions on this web site. We make every effort to provide accurate information, but errors and omissions are possible.
Information about products on this web site does not form part of a contract of sale. It is intended to identify the products on sale, not to define them.
Dimensions and other specifications given on this site are as provided by the manufacturer and specifications may change without notice. Please confirm any specific details before ordering.
All goods and prices are subject to availability from our suppliers.
You can pay by cash, BACS transfer, debit card or credit card (excluding American Express) and all goods remain the property of Scottish Stoves until paid for in full.
If you would prefer to collect from our showroom in G5 8LS, you are welcome to do so and we will contact you when your purchase is ready for collection. We are happy to help you get the product into your vehicle if given adequate notice. Please remember Stoves and Fireplaces are both heavy and fragile. Collections can only be arranged for Monday - Friday, 10am - 4pm.
Dispatch for delivery normally takes up to two weeks, depending on availability. It can take up to six weeks in some instances, if the lead time is longer than six weeks you will be informed by email of the estimated lead time for your goods.
Please arrange your own carrier for delivery of your new stove or we can arrange a quote for you. If we do arrange a carrier on your behalf please be aware the contract of delivery is between you and the appointed carrier not Scottish Stoves and the carrier. Therefore you should liaise with them directly. From our past experience we can tell you:
The carriers will only deliver the goods to the nearest entrance to your property; they will not be able to bring the goods inside. This is for insurance and health and safety reasons.
Delivery is usually made on a pallet.
Please ensure that there will be someone at the delivery address on the day scheduled for delivery, available to help the driver unload and take the items to the delivery destination.
Please do not sign for or accept any goods until unpacked and checked in full. Only sign if you are satisfied with the condition of your purchase. Items which have been signed for are deemed to be complete and in good condition.
We ask all customers to double check that what has been ordered is correct, we will allow 12 hours after ordering for you to check your order, this applies to telephone orders and orders placed in person.
If you would like your stove supplied AND FITTED by a qualified fitter please see Terms & Conditions for Gibson & Goold rather than Scottish Stoves.
We recommend that you do not order a stove until Gibson & Goold has measured and advised you on the correct stove for your needs.
We are not liable for any costs incurred by you or any loss of earnings. For example if a delivery is delayed in anyway and you have to rebook an installer then we are not liable for any extra charges that the installer may charge you.
We always recommend that you do not book an installer until you are in receipt of the goods. We are also not liable for any loss of earnings as a result of you taking time off work to accept a delivery even if it is late or delayed.
All sales to individuals (not businesses) are covered by the Consumer Protection (Distance Selling) Regulations 2000 (UK Law Directive 97/7/EC), which protect you by providing a 7 working day ‘cooling off’ period after the day after the product has been delivered.
You have the option to cancel any order between the time of placing it and 7 working days after delivery. Cancellations must be in writing by post or by email to Lynda@scottishstoves.co.uk (but not to ANY other email address).
You have the right to receive a refund within 30 days of cancellation. We normally pay refunds within 14 days of cancellation or the goods being returned safely (whichever is the later).
You are advised to retain the packaging. You will find it difficult to return the item without appropriate packaging.
The goods must not have been fitted, installed or used in any way.
The goods must be unmarked and free from blemishes of any kind, and you must return them in a saleable condition.
We strive to supply goods in excellent condition. Stoves and fireplaces are both heavy and fragile, and need careful handling until installed.
We will repair or replace (for free) any item found defective or damaged before delivery or during unloading. This is in addition to your manufacturer’s guarantee.
We cannot accept return of products which are damaged after delivery.
When choosing a carrier to return your goods to us Scottish Stoves will open and inspect the contents when received.
If the carrier will not allow us to open the goods then our warehouse will refuse delivery and the goods will be returned to you on your carrier and this in turn could incur further costs to you.
The cost of returning the item to us is your responsibility. Returned items to us must be sent by recorded delivery.
We regret that we are currently unable to participate in the UK VAT Retail Export Scheme.
This web site is copyright Scottish Stoves
You are welcome to link to the site, but not permitted to pass it off as other than Scottish Stoves website, nor to copy, duplicate nor otherwise publish the pages nor the information within them.
Some of the information on this site has been gathered from various sources, and some company and trade names are mentioned. It is not our intention to claim copyright or ownership of this information or trade names.